Service Model

Braxton Group Service Model

We believe that in the rush to grow, businesss sometimes lose touch with their customers and lose sight of what is most important to customers – service.

Along with the traditional intenational services you expect, the companies of Braxton Group provides tailored services. If there is anything at all we can do to make your experience with us more pleasurable, do not hesitate to share your thoughts with us.

1. Our services reflect the support functions common to most organisations, including back office processes, web and email front line customer contact services, IT infrastructure, legal and fiscal advice, consultancy, and support and property consultancy. The depth of knowledge and expertise across all the areas enables us to improve the quality and efficiency of our clients’ services. Working in close partnership, we help them transform and modernise their organisations to meet the changing needs of their customers.

2. We offer single-service support for multi-service outsourced solutions. The majority of our services are delivered under long-term contracts with detailed service standards, often based on a series of key performance indicators. This enables us to clearly demonstrate progress and ensures accountability to our clients and their customers. Our largest contracts have a Strategic Partnership Board arrangement, ensuring that both parties have
a shared understanding of each organisation’s objectives and a formal structure to develop the relationship for mutual benefit.

3. We deliver services from our established infrastructure of international business centres around the globe. The continued trend towards streamlining business processes has made the international outsourcing of non-core activities an increasingly accepted alternative to national outsourcing, particularly across the private sector. Our ability to additionally offer a blended on service delivery model, provides clients with increased flexibility and reduced risk.

As an industry leader, the Braxton Group actively participates in industry initiatives and remains at the forefront of developing technology-based products and services that improve operational services management. Our intense client focus drives our global business initiative to create cost-effective, highly customized products and services that strengthen our market position, help enhance business unit revenue capabilities and deliver great value to our clients and company.

Our service offerings are designed to help our clients generate revenue, reduce costs and access the information necessary to operate their business on a timely basis.

See more about  Braxton Business Model.